Tata Consultancy Services (TCS) and ABB have signed a multi-million, multi-year deal to transform ABB’s global network operations with AI. The agreement expands a partnership that TCS says has lasted for 20 years and moves the work beyond infrastructure and application management into end-to-end network operations.
Under the new agreement, TCS will deliver ABB’s global network operations through an integrated network-as-a-service model. The role will now include designing, integrating and running ABB’s global network ecosystem as a secure, modern and AI-driven service.
Anupam Singhal, President, Manufacturing, TCS, said: “For over two decades, TCS has had the privilege of supporting ABB’s transformation journey, and the Future Network Model marks the next chapter in this partnership. With AI embedded into the network operations model, supported by secure digital infrastructure and our deep domain expertise, we are bringing our ‘infrastructure to intelligence’ approach to build a resilient, intelligent network backbone. Through this engagement, we will enable network systems that can sense, adapt, and improve continuously, while strengthening reliability, security, user experience, and scale as ABB continues to advance as a future-ready enterprise.”
The practical shift here is not just about adding AI to an existing system. It is about changing how the network is operated. TCS said the program will replace fragmented network environments with a secure, scalable, service-driven architecture and a centralized control framework. That framework will bring together service integration and management (SIAM), a global network operations center, advanced security capabilities, and modernized LAN, WAN and software-defined WAN systems.
The deal signals a move from traditional infrastructure support toward a managed operating model in which AI is embedded into the network layer itself.
The new announcement builds on an earlier TCS-ABB collaboration update that focused on AI-driven IT operations. TCS described this latest step as the “next phase” of a trusted 20-year partnership. The scope has widened from supporting IT operations to running global network operations under a more standardized model.
TCS said the engagement is meant to improve user experience, operational efficiency, security, compliance and service delivery, while preparing ABB for next-generation digital operations. The company also said it will orchestrate ABB’s multi-vendor environment to ensure standardized operations across locations.
TCS’s annualized AI revenue had reached $2.6 billion, up from $2.3 billion in the previous quarter, while total quarterly sales rose 14% year on year to ₹722.75 billion ($7.58 billion).
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