Together, Salesforce and IBM plan to provide pre-built AI agents and tools that organizations can use within their own IT environments, using their unique data and maintaining strict control over their systems.
By combining Agentforce, a Salesforce suite of autonomous agents, with capabilities from IBM’s watsonx, the companies will help customers harness the power of agents within the applications they use daily.
Leveraging watsonx Orchestrate, IBM will create autonomous agents for Agentforce to help businesses improve productivity, maintain security, and adhere to regulations. IBM customers will also be able to use Slack to engage in conversational experiences with their agents.
Integrations planned between Salesforce Data Cloud and IBM Data Gate for watsonx can enable customers to access their business data in IBM Z mainframes and Db2 databases to fuel agents, combined data analysis, and AI workflows across the Agentforce platform.
Additionally, customers will be able to access a wider variety of AI models and deployment options through an integration with IBM watsonx.ai and will be able to power their new agents using Granite, IBM’s family of foundation models built for business.
Using watsonx Orchestrate, IBM plans to develop new pre-built agents for specific business challenges.
These agents will be designed to bring unique value as they will be powered by both Salesforce and IBM’s data and AI. The companies are leveraging the power of Agentforce and IBM watsonx and Granite models with support from IBM Consulting’s expertise to deliver agents that help customers in new ways:
Joint customers, beginning with the financial services, insurance, manufacturing, and telecommunications industries, will now be able to use wasonx.data to harness mainframe datasets to power AI use cases on the Salesforce platform — including from IBM Z mainframe databases and files, as well as data from Db2 databases on distributed platforms. This data is synchronized in watsonx.data using IBM Data Gate for watsonx and IBM Data Virtualization Manager for z/OS.
“By deepening our partnership with IBM, we are setting a new standard for enterprise innovation in highly regulated industries. With these new expanded data integration capabilities, we’re transforming how businesses interact with their core systems, while also tapping the power of AI. Together, we are empowering our customers to exceed their strategic objectives by making their data and agents work harder and smarter for them.” – Brian Landsman, Executive Vice President, Global Technology Partners, Salesforce.
“Our partnership with Salesforce is about providing customers with unparalleled choice and flexibility in leveraging AI, beginning with sales and services use cases. By providing joint customers the automation and data integration capabilities they need to build their own agents within the Salesforce Platform, along with access to our trusted Granite models, we are empowering them to deliver meaningful, AI-driven transformation across their organizations.” – Nick Otto, Head of Global Strategic Partnerships, IBM.
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