Ooredoo, an Omani Qatari Telecommunications Company, partners with Tech Mahindra, a technology consulting and digital solutions provider, to advance its Digital Transformation journey and upgrade its digital customer experience.
With Tech Mahindra, Ooredoo is now able to offer a unified, state-of-the-art digital experience nationwide with its unification and digitization of charging, rating, and billing systems.
The first two phases have been completed, which has seen the unification of CRM and charging and rating services for the company’s B2C customers. Now, Ooredoo and Tech Mahindra are progressing to the last two phases of this digital transformation journey. Upcoming phases will focus on the transformation and revamping of the Ooredoo CRM stack for B2C fixed-line customers and, ultimately, the B2B segment.
“We are thrilled to have partnered with Tech Mahindra for these transformation initiatives,” said Dr. Ahmed Al Abri, CTIO at Ooredoo. “This successful implementation under stringent timelines has laid the foundation for the next stages of Ooredoo’s digital transformation; a program which both simplifies and modernises the entire Ooredoo IT stack. It also provides a solid and dynamic IT platform to cater to rapidly changing telecoms and IT innovations. Our focus is to excel in digital customer experience and provide Oman with an even greater value footprint.”
“We are proud to have played a key role in Ooredoo’s digital transformation and data migration journey by leveraging new ways of working,” said Ram Ramachandran, Senior Vice President – India, Middle East & Africa at Tech Mahindra. “Our deep telecom industry and expertise in digital transformation have enabled us to play a pivotal role with other Ooredoo partners, resulting in the achievement of tangible milestones for Ooredoo Oman and its customers. We look forward to continuing our partnership and supporting Ooredoo in its mission to provide cutting-edge digital services and enable them to scale at speed.”
