Interview with Varun Goswami, Head of Product Management at Newgen Software. He talks about Newgen software’s low code platform NewgenOne, and its benefits and challenges.
What sets Newgen apart in the digital transformation space? Could you tell us about some of its recent advancements?
Varun Goswami: Newgen Software has a rich history of transforming businesses globally across industries like finance, insurance, healthcare, and more. With over 520 active clients in 74 countries, including names like Venerable, Bank Midwest, and Tokio Marine HCC, their expertise and reach are noteworthy. We recently introduced a new version of the NewgenONE platform, which is expected to revolutionize business automation. Our platform enables rapid enterprise-wide automation at scale, catering to various industries and diverse process requirements.
Can you walk us through the NewgenONE platform and the specific challenges it addresses?
Varun Goswami: The NewgenONE platform is a comprehensive solution that effortlessly automates various aspects of business operations and streamlines customer journeys. It addresses the need for a unified platform to scale and automate workflows while ensuring security and compliance.
NewgenONE is designed to tackle a wide range of challenges. It seamlessly connects front, middle, and back-office operations, infuses intelligence into processes, and rapidly automates thousands of applications. It provides a unified platform to manage content, processes, and communication.
What are the key features of the NewgenONE platform that make it a standout low code platform? What role does “Low Code” play in it?
Varun Goswami: NewgenONE offers a full-stack development platform, empowering users to define data models, design interfaces, create processes, and develop customer-facing mobile apps and portals. It’s backed by native content management capabilities, enabling enterprises to manage content, processes, and communication on a single platform. Moreover, it has a robust integration system, seamlessly integrating various systems and applications.
NewgenONE bridges the gap between business users and IT teams with its low code capability. Business users can actively participate in app-building while IT teams focus on critical tasks. This dynamic collaboration saves time for both sides and enhances the development process.
How does NewgenONE drive innovation and competitiveness, and what are its advantages for enterprises?
Varun Goswami: NewgenONE offers three key areas for enterprise transformation.
- Enhancing customer experience,
- Boosting operational efficiency,
- Fostering innovation.
Streamlining customer journeys and personalizing interactions it elevates the customer experience. It also enhances operational efficiency by ensuring secure, auditable, and compliant transactions. Lastly, it drives innovation by optimizing day-to-day operations and uncovering new products and opportunities using AI. NewgenONE offers new-age capabilities like robotic process automation (RPA), artificial intelligence (AI), and intelligent process automation in the fiercely competitive landscape. These technologies empower businesses to stay ahead by optimizing operations and identifying new opportunities using AI.
How do you see NewgenONE reshaping the automation landscape?
Varun Goswami: NewgenONE opens the door to limitless possibilities for enterprises in their digital journey. It empowers them to accelerate automation, enhance customer experiences, streamline operations, and drive continuous innovation. As it paves the way for a new era of automation, enterprises can truly unlock their full potential.