cxo voice
  • Home
  • News
  • Leaders Talk
  • Expert Opinion
No Result
View All Result
  • Home
  • News
  • Leaders Talk
  • Expert Opinion
No Result
View All Result
Leaders Talk and Latest Tech News | CXO VOICE
No Result
View All Result
Home News AI

Five AI Trends to watch out for in 2020

Zakir Hussain by Zakir Hussain
March 21, 2020
Reading Time: 4 mins read
five AI Trends to watch out for in 2020

Image: Zakir Hussain – Director, BD Soft India

Share on FacebookShare on Twitter

There has been staggering growth in Artificial Intelligence (AI) technology that we are witnessing over the last few years. And needless to say, AI is now embedded in our everyday lives too. The fact that computers or software programs can learn as well as make decisions is something we should be aware of, as the need for it is expanding over time.

Today, they are so advanced that we are bound to stay connected to them with full realization. In the enterprise, for instance, AI solutions like Process Intelligence (IQ) have witnessed a vast adoption rate and have significantly transformed how processes are monitored and managed across an organization. As AI continues to scale in 2020, it will continue to have a significant impact on our lives, both in the workplace and outside of it.

1. Rules and discipline in AI Technology will develop further:   

While AI can profoundly impact people’s lives for the better, when the technology is misused or misrepresented, it can have harmful consequences. With the advancement and full acceptance of AI for commercial and non-commercial use, the legal obligations and processes will, too become stringent and disciplined. This, so that the technology is more secured and mutually beneficial to the users and owners alike.

In 2020, we will see more regulation taking shape and becoming increasingly standardized. Across the globe, legal regulations of AI are becoming prevalent. For instance, Europe recently enacted laws that require companies to disclose when a consumer is in contact with a robotic system and not a human being. In the United States, California passed legislation prohibiting the use of AI to deceive or influence a consumer.

2. Digital workers will reshape the workplace:

According to a new IDC research, the contribution of digital workers – such as software robots and AI – will grow by over 50% by 2022. These digital workers will significantly reshape workplace dynamics. They will eliminate many of the monotonous and tedious tasks that employees often dread, freeing up time and resources for more social and creative functions. These digital workers will play a role in streamlining processes, enhancing operational efficiencies, unlocking meaningful opportunities from data and uncovering revenue streams.

Most importantly, digital workers may potentially help create a more engaged and fulfilled human workforce. By taking over repetitive clerical tasks, these digital robots will enable teams to reconfigure job functions and focus on higher-value tasks, empowering employees to shape their roles in ways that are more meaningful, engaging, and impactful.

ADVERTISEMENT

3. Process intelligence becomes standard.

As more complex digital transformation technologies are deployed, the ability to monitor operations across every facet of the organization becomes increasingly essential. Individual technology systems that govern particular functions (CRM, ERP, CMS, etc.) only provide visibility into the processes that their platform controls. None of these standalone systems can provide insight in a holistic and in-depth manner.

To attain this visibility, organizations will need to leverage process intelligence technologies that provide a comprehensive, accurate, and real-time view of all processes – across departments, functions, personnel, and even different locations. In the coming years, more businesses will realize that process intelligence enables organizations to understand better and more effectively manage their processes end-to-end. These technologies will subsequently become a standard in the enterprise.

4. The utilization of AI will proliferate – from the consumer side to the enterprise.

On the consumer side, we experience AI in our daily lives in many forms, often without knowing it’s being used. In the enterprise, for those who are the owners of processes and customer experiences, their access to this technology will increase.

AI will become much more easily consumable in the workplace. Business users will soon have access to internal marketplaces of robots and other easy-to-use automation tools available to people of all technical proficiencies. These new platforms will play a role in improving the way that employees get work done.

5. Digital IQ will be pivotal in every organization’s digital transformation.

Digital IQ, as the measurement of how well an organization can understand its business processes from a variety of critical perspectives, will play an increasingly important role in every digital transformation strategy as more enterprises come to the realization that they must have visibility into their operations.

Digital intelligence solutions will help organizations increase this business-critical ability by optimizing automation initiatives and complementing platforms like RPA and BPM. In 2020, more organizations will adopt digital intelligence technologies into their overarching digital transformation initiatives, as enterprises realize that these solutions illuminate paths to improved customer experience, reduce operating costs and sharpen competitive advantage.

Disclaimer: Author of this article is Zakir Hussain – Director, BD Soft India, Views expressed in this article are his own.

Also Read: Digital Transformation Journey helps Newgen Software Improve Customer Experience [Interview]

Zakir Hussain

Zakir Hussain

Zakir Hussain is the Director at BD Soft India, an IT security distributor offering industry-leading consumer and enterprise-level solutions in the Indian market.

Related Posts

AI Talent Demand in Non-IT Departments Rises: Gartner Analysts
News

Salesforce Ventures launches $250 mn funds for generative AI startups

March 8, 2023
AI-Powered video conferencing solutions by Qualcomm
AI

AI-Powered video conferencing solutions by Qualcomm

February 2, 2023
customers trust and privacy
Productivity

How to win customer trust by maintaining a privacy policy 

January 31, 2023
Adobe refuses allegations of AI model training through users' data
Business

Adobe refuses allegations of AI model training through users’ data

January 19, 2023
Business

E42 Joins Forces with Beyondsoft to Offer a No-Code Platform for End-to-End Automation

January 16, 2023
OpenAI to monetize ChatGPT with a paid professional version
News

OpenAI to monetize ChatGPT with a paid version

January 12, 2023
Tech Mahindra joins Retalon to create digital solutions for retail and CPG businesses
Business

Tech Mahindra joins Retalon to create digital solutions for retail and CPG businesses

January 11, 2023
AI in Finance
AI

Five Steps To Successfully Implement AI in Finance

August 10, 2022
Load More
Leave Comment
ADVERTISEMENT

Expert Views

chatbots for businesses
Opinion

Why chatbots are important for businesses to strengthen their sales and operations

June 5, 2023
How Travel and Expense can pave the way for responsible spend culture
Opinion

How Travel and Expense can pave the way for responsible spend culture

May 24, 2023
Data at Rest
Cyber Security

Data at Rest – How Data Encryption and Data Security Beneficial to IT Teams?

May 8, 2023
SaaS Rising: India is Ready for its Next IT Moment
Opinion

SaaS Rising: India is Ready for its Next IT Moment

January 31, 2023
Technology remains the main driver for insurance companies to scale and grow in 2023
News

Technology remains the main driver for insurance companies to scale and grow in 2023

January 10, 2023

Latest Updates

Top 10 Data and Analytics Technology Trends for 2020

Marketing leaders in India to boost the use of generative AI: Report

by IANS
19 hours ago

Users can now create desktop shortcut for Google Password Manager

Users can now create desktop shortcut for Google Password Manager

by IANS
1 day ago

HP launched new PC portfolio to meet the evolving consumer demands

HP introduces 45-inch curved display, vertical mouse in India

by IANS
3 days ago

Apple iPadOS 17 offers redesigned Lock Screen, interactive widgets & more

Apple iPadOS 17 offers redesigned Lock Screen, interactive widgets & more

by IANS
4 days ago

Working in a post-pandemic world: What is the new normal?

Approx 4K people lost their jobs in the US due to AI in May: Report

by IANS
5 days ago

Atomic Wallet faces security breach, loses over $35 mn in crypto

Atomic Wallet faces security breach, loses over $35 mn in crypto

by IANS
5 days ago

Get Latest Update

Subscribe to our mailing list to receives newsletter direct to your inbox!

ADVERTISEMENT

Leaders Inerviews

Interview with Prasanna Arikala, CTO, Kore.ai on AI chatbots
AI

Can AI chatbots enhance customer experience and reduce the cost of serving customers?

-
Rising cyber attacks pose a serious threat to Indian SMBs, says Zakir Hussain
Cyber Security

Rising cyber attacks pose a serious threat to Indian SMBs, says Zakir Hussain

-
Axis Bank's Cloud-driven digital banking solutions
Banking

Axis Bank doubles down on cloud based digital banking solutions

-
digital-first strategy
Banking

Jana Small Finance Bank’s digital-first strategy enhances customer experience

-

Entrepreneur

Samsung Electronics appoints its first female president

Inspiring Women Entrepreneurs in India (2022)

Technology Adoption For Entrepreneurs

Volunteering management is the need of the Hour

We bring business leaders' opinions and unique ideas on what’s happening in the market and its impact. Also, get the daily news, analysis, and insights.

Connect with us

Easy Links

  • Cryptocurrency
  • Event
  • Blockchain
  • Press Release
  • Resources & Downloads

Write Us

contact@cxovoice.com
  • Home
  • About
  • Contact Us
  • Advertise
  • Privacy & Policy
  • Feedback

© 2023 CXO VOICE

No Result
View All Result
  • Home
  • News
  • Leaders Talk
  • Expert Opinion

© 2023 CXO VOICE

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/