cxo voice
  • Home
  • Technology
    • AI
    • Cloud
    • Telecom
    • Data Center
    • BPM
    • Blockchain
  • Finance
    • Banking
  • Cyber Security
  • View Points
  • Leaders Talk
  • News
  • Press Release
    • Submit Press Release
No Result
View All Result
  • Home
  • Technology
    • AI
    • Cloud
    • Telecom
    • Data Center
    • BPM
    • Blockchain
  • Finance
    • Banking
  • Cyber Security
  • View Points
  • Leaders Talk
  • News
  • Press Release
    • Submit Press Release
No Result
View All Result
Leaders Talk and Latest Tech News | CXO VOICE
No Result
View All Result
Home News

Trends Impacts Indian businesses: Here’s what you can expect in 2020

Mankiran Chowhan by Mankiran Chowhan
January 21, 2020
Business Trends 2020 Mankiran Chowhan, Managing Director

Pic: Mankiran Chowhan, Managing Director – Indian Subcontinent, SAP Concur

Digitization and hyper-connected business world continuously changing customer expectations, demands, societal shifts, and industry disruptions. That’s why leaders continuously think about technology trends with the potential to impact customers, partners, and the business world.

Based on trends from economics, travel, and environment, businesses from last year and recent developments, here’s what you can expect in 2020:

1. Fears of a slowing economy in Asia-Pacific will bring pressure on businesses to do more with less

As a result, more Chief Financial Officer (CFO) will steer their companies to calmer waters by improving visibility into corporate spend to better control budgets. By harnessing technologies like AI, machine learning, and deep data analytics, automation will deliver higher productivity and intelligence to operations without growth in headcount. Also, more travel managers will leverage technology to help their teams achieve the same business outputs with fewer trips.

Asia Pacific airline and hotel prices are also expected to climb about three percent in 2020, according to BCD Travel’s 2020 Industry Forecast, and there will be a more significant emphasis on implementing corporate travel systems to get the best deals. In India, strong demand, competitive changes, and regulatory developments will lead to higher fares. As a region, with so many countries and borders, solutions that help firms manage the complexities of business T&E – such as country-specific tax regulations, traveler tax, and immigration, VAT reclaim, and cashless payments – will grow in popularity.

2. Trade tensions will create uncertainty and reshuffle global priorities 

A period of widening free trade and travel came to an end in recent years, replaced by rising tensions that will continue to build, at least in the early part of 2020. These tensions will shift business practices in travel, procurement, and beyond. A trend that we predicted last year, that changing immigration and tax policies would increasingly subject multi-national companies to additional tax liabilities, will continue. Also, in 2020, companies should no longer expect the same levels of visa and tax flexibility that they took for granted in the earlier part of the new millennium.

They will need to keep a close eye on current events and adjust their travel policies accordingly. Add to these challenges, new pressures to diversify supply chains to be less dependent on Southeast Asia and South America, where trade tensions with certain super-powers grew in 2019. There may also be “wildcard” trade impacts in the coming year – or for that matter, a reduction in tensions – as we are in a period of trade uncertainty. However, it’s conceivable that mixed economic growth around the world will encourage parties to come to the table to negotiate, which would push the pendulum back in the direction of freer trade.

ADVERTISEMENT

3. Small businesses will tighten budgets to safeguard against economic and government downturns

 Over the last five decades, Micro, Small, and Medium Enterprises (MSME) sector have emerged as a highly vibrant and dynamic sector of the Indian economy. It significantly contributes to the socio-economic development of the country by fostering entrepreneurship and generating one of the most massive employment opportunities.

While small businesses are thriving in the country, they have faced significant roadblocks in 2019 owing to social, political, and economic factors. Moreover, unpredictable stock markets, the threat of a recession collectively has had a massive impact. With similar risks remaining a possibility in the coming year, small businesses will stay tight on budgets – they will hold on to expenditures to safeguard their business health from external factors that are beyond their control. While these businesses are vulnerable to the unanticipated ups and downs of the economy, they will perform much better by expecting and preparing for the unexpected.

4. Organizations will treat their employees as technology customers

In 2020, more organizations will endeavor to meet employee expectations about how workplace technology should evolve. The trend is related to the “consumerization” of workplace tech: having become used to great experiences with mobile phones or shopping websites, for example, employees expect their enterprise applications to work just as well. Yet it can be not very easy for employers, who face cost, policy, and other roadblocks, to keep up.

  • [Also Read: Top 5 Technology Trends in Banking Sector to Look Out For ]

At the same time, it is vital to invest because employee satisfaction and retention are critical. In the coming year, more organizations will gather data on the user-experiences of their employees, and use it to improve productivity, human resources, travel, expense, and other technologies. Also, we anticipate that organizations will increasingly bridge the gap between how their enterprise travel-booking tools are configured, relative to consumer-travel apps, without forgoing the discounts, control, and real-time visibility into the choices that employees are making.

The range of possibilities is huge, but the common denominator comes down to better employee experiences with office tech.

5. Employees will travel with a purpose

With bleisure trips already on the rise – Indians rank 2nd among bleisure travelers globally, according to a survey conducted by Booking.com. Whether picking destinations to support a community impacted by a natural disaster or spending vacation time volunteering, people are increasingly approaching travel with a sense of purpose. They are choosing trips, activities, and brands that support their values, and nearly two-thirds of consumers engage in belief-driven buying.

This carries into their booking experiences, and in 2020, we predict this will influence business travel significantly. Companies will factor this into their travel policies, providing breathing room and additional programs for their employees to make a difference.

6. Safety will go hand in hand with employee satisfaction

Female traveler safety will rise to the top of corporate agendas. While there has been progressing, the issue of traveler safety overall – for all employees, will reach critical mass in 2020 owing to more awareness on personal safety. Workers will increasingly demand more information and resources to stay safe during their work trips.

According to a recent study by Wakefield, 87% female Indian business travelers have been harassed while on a business trip. In 2020 and beyond, companies have an opportunity to step up and enrich their traveler safety resources for employees, from introducing flexibility within travel policies to offering access to tools that keep them safe and protect their rights on the road.

7. Paper receipts decline, smart receipts rise

The on-demand economy is changing the way we perceive and use technology. Today, businesses are embracing technology to adapt faster than ever. Organizations of all sizes have realized that smart technology can enable growth and ultimately help them remain relevant in an increasingly competitive environment.

This is the first and foremost step of transforming themselves into an Intelligent Enterprise. In 2020, we will see a significant increase in the number of digital receipts provided by suppliers. Employees will benefit, as receipt data flows more easily into expense reports, eliminating frustrations about lost “receipts” and helping employees get reimbursed faster.

8. Hotels and other travel vendors will make wellness amenities the new norm. 

 Those of us who frequently travel for business worry about the impact it has on our health, and the evidence is more than anecdotal. Recent research from the American College of Occupational and Environmental Medicine, investigating health outcomes of frequent business travel, found higher body mass index scores, symptoms of anxiety and depression, and trouble sleeping, among other problems infrequent travelers.

Hotels and travel brands are catching on – several major hotel brands already offer healthier meals, bike-sharing programs, and in-room exercise equipment, from yoga mats to Peloton bikes. Wellness features are also increasingly found in airports, from napping pods to nutritious food options, and even therapy dogs. This trend will continue to grow in 2020, and business travelers will have more options, in more places, and at a more extensive number of price-points, to help them maintain a healthy lifestyle on the road. 

9. Environmental Stewardship: Environmental concerns will accelerate eco-conscious travel

A recent study by Wakefield research found that one-third of business travelers have adjusted their form of travel due to ecological concerns, and we predict that number will rise. With the EU’s commitment to the Green New Deal pushing companies to reduce their carbon footprint, airlines adjusting seating options to maximize travelers per flight, and hotels rethinking the sustainability of their designs, it’s only the beginning of a shift to eco-friendly travel. As discussions around climate change intensify, travelers and companies will continue to strive for more sustainable traveling options. Whether you’re in the rural country-side or populous city, expect to see green travel alternatives in 2020.

Mankiran Chowhan

Mankiran Chowhan

Mankiran Chowhan, Managing Director, Indian Subcontinent at SAP Concur. She was named in Economic Times Top 20 Corporate Women Leader in 2018

Related Posts

Infosys and LogicMonitor
Business

Infosys and LogicMonitor Join Forces to Revolutionize IT Monitoring with AI-Driven Solutions

May 22, 2025
The Acer Nitro Intel Arc B580 OC 12GB
Technology

Acer Launches Next-Gen Nitro Graphics Cards for Gamers and Creators

May 22, 2025
Airtel Google Storage
Business

Airtel and Google Launch 100 GB Free Cloud Storage for Postpaid Customers with Google One

May 21, 2025
AI in Public Sector
AI

How AI is Transforming Public Sector Service: Report

May 21, 2025
Sophos Cyber Insurance f
Cyber Security

Unlocking Cyber Resilience: Sophos and Capsule Partner to Simplify Cyber Insurance for Businesses

May 21, 2025
Asus Graphics Cards
Technology

ASUS Unveils New Radeon RX 9060 XT Graphics Cards: Power, Performance, and Compact Design for Every Gamer

May 21, 2025
Bank of Sydney and Infosys
Press Release

Bank of Sydney subscribes to Infosys Finacle Digital Banking Suite on AWS Cloud

May 21, 2025
Business

Qualcomm and Xiaomi Celebrate 15 Years of Innovation with New Long-Term Partnership

May 20, 2025
Load More
Please login to join discussion
ADVERTISEMENT

Latest Updates

Infosys and LogicMonitor

Infosys and LogicMonitor Join Forces to Revolutionize IT Monitoring with AI-Driven Solutions

by Deepa Sharma
2 hours ago

The Acer Nitro Intel Arc B580 OC 12GB

Acer Launches Next-Gen Nitro Graphics Cards for Gamers and Creators

by Deepa Sharma
15 hours ago

Airtel Google Storage

Airtel and Google Launch 100 GB Free Cloud Storage for Postpaid Customers with Google One

by Deepa Sharma
21 hours ago

AI in Public Sector

How AI is Transforming Public Sector Service: Report

by Deepa Sharma
22 hours ago

Sophos Cyber Insurance f

Unlocking Cyber Resilience: Sophos and Capsule Partner to Simplify Cyber Insurance for Businesses

by Deepa Sharma
1 day ago

Asus Graphics Cards

ASUS Unveils New Radeon RX 9060 XT Graphics Cards: Power, Performance, and Compact Design for Every Gamer

by Deepa Sharma
1 day ago

Expert Views

Opinion

When AI Empowers Both Networks and Hackers: The New Battlefield for India’s Telecoms

May 20, 2025
Molly Sands AI
AI

AI RIP: 5 Things Knowledge Workers Will Say ‘Sayonara’ to in the Next Decade

March 8, 2025
multi cloud
Cloud

Multi-Cloud Made Simple: Strategies for Smart Business Management

March 5, 2025
Soft Skills
Opinion

Soft Skills and Technical Know-How: A Winning Combination in the Tech Industry

March 4, 2025
Digital Freedom
Cyber Security

Your Data, Their Gold: The Silent Battle for Digital Freedom

February 25, 2025

Get Latest Update

Subscribe to our mailing list to receives newsletter direct to your inbox!

ADVERTISEMENT

Leaders Interviews

Steve Wilson, GenAI Cybersecurity LLMs
Cyber Security

How effective is GenAI in cybersecurity? The role of LLMs and AI in security solutions. [Interview with Steve Wilson]

-
Interview on Counterfeit products with Nikhil Narayan
Leaders Talk

Advancements in ML & AI made it possible to detect counterfeit products in real-time, says Nikhil Narayan

-
Newgenone bridges the gap between business users and IT teams with its low code capability: Varun Goswami
Leaders Talk

Newgenone bridges the gap between business users and IT teams with its low code capability: Varun Goswami

-
AI chatbots, Prasanna-Kumar
Leaders Talk

Can AI chatbots enhance customer experience and reduce the cost of serving customers?

-

Entrepreneur

Samsung Electronics appoints its first female president

Inspiring Women Entrepreneurs in India (2022)

Technology Adoption For Entrepreneurs

Volunteering management is the need of the Hour

CXOVoice.com is a leading online publication for CXOs, entrepreneurs, senior leaders, developers, and industry professionals. Our coverage spans key sectors, including IT, technology, banking, finance, cybersecurity, engineering, and automobiles.

Connect with us

Easy Links

  • Cryptocurrency
  • Event
  • Blockchain
  • Press Release
  • Resources & Downloads

Write Us

[email protected]
  • Home
  • About Us
  • Contact Us
  • Advertise
  • Privacy & Policy
  • Feedback

Copyright © 2025 CXOVoice - All Right Reserved

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Our Spring Sale Has Started

You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/

No Result
View All Result
  • Home
  • Technology
    • AI
    • Cloud
    • Telecom
    • Data Center
    • BPM
    • Blockchain
  • Finance
    • Banking
  • Cyber Security
  • View Points
  • Leaders Talk
  • News
  • Press Release
    • Submit Press Release

Copyright © 2025 CXOVoice - All Right Reserved