Tech Mahindra announced a strategic partnership with Soroco, the world’s first work graph company. The collaboration will establish a state-of-the-art CoE (Center of Excellence) to provide an accelerated transformation program for business process management and managed services backed by intelligent automation process and task mining.
Tech Mahindra’s CoE will be located in New Delhi to support customers’ evolving digital transformation needs right from Discovery to Realization.
Soroco and Tech Mahindra will support customers to develop a culture of continuous improvement, industry best practices, assets, and accelerators to provide a structured approach on the ground. While the Soroco platform Scout will focus on task mining-led solutions, Tech Mahindra will assist with its implementation and managed services around task mining practices. The CoE for task mining will further aid this partnership to cater to global clients across industries, such as telecom, banking, manufacturing, automotive, retail & consumer packaged goods.
Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, “New technology shift, consumer expectations, and challenging norms, has put pressure on organizations to embrace automated digital methodologies. We look forward to our partnership with Soroco to accelerate our customers’ digital transformation processes. Our combined offering will further help to reduce overall operations costs, improve customer experience, drive better compliance, and improve working capital. Tech Mahindra’s Center of Excellence (CoE) will help this strategic partnership to jointly deliver an integrated automation practice that offers an advanced blend of Intelligent Automation and Automation Thinking.”
With the strategic partnership, customers can leverage AI-based Process Discovery and Mining Technology to accelerate their transformation outcomes.
Samson David, CEO, Soroco, said, “We are pleased to partner with Tech Mahindra, one of the leaders in digital transformation. At Soroco, we are building the world’s first work graph platform, a database of shared digital experiences emanating from our daily work. It provides near real-time insights into how work gets done on the ground and helps enterprises in their transformation journey. Through this partnership, we aim to help organizations globally to be able to assess how work happens on the ground and make a profound impact on how people truly experience work.”