Tech Mahindra, a technology consulting and digital solutions provider, has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to develop an Autonomous Networks Operations Platform (ANOP) designed for Communication Service Providers (CSPs) and enterprise customers.
This ANOP platform by Tech Mahindra is built on artificial intelligence (AI), machine learning (ML), and generative AI (GenAI) services powered by AWS, enabling customers to transition their network operations from an on-premises infrastructure to a real-time proactive and preventive model operating on a hybrid cloud.
The ANOP platform also empowers CSPs to enhance Network Operations Center (NOC) productivity for teams managing physical and cloud infrastructure by more than 50%. It reduces field visits by over 15% and shortens Mean Time to Repair (MTTR) for network and service incidents by more than 30%. The platform accelerates the implementation of network and service configurations, achieving improvements of over 30% in speed and efficiency.
Manish Mangal, Chief Technology Officer, Telecom & Global Business Head of network Services at Tech Mahindra, said, “The communications industry is at a pivotal junction of deploying disaggregated, virtualized, and cloud-native RAN networks. Our collaboration with AWS empowers telcos to simplify operations, modernize networks, and unlock revenue through advanced artificial intelligence and machine learning. By integrating AWS’s GenAI, our Autonomous Networks Operations Platform delivers real-time insights and intelligent workflows and supports O-RAN adoption for efficient, proactive network management.”
Robin Harwani, Head of Telco Industry Solutions at AWS, said, “The collaboration to integrate AWS’s AI/ML, including generative AI offerings to build Tech Mahindra’s Autonomous Networks Operations Platform, is an important step to help telco operators bring acceleration in their network operations transformation.”
“Through this effort, network operators can get generative AI-enabled actionable and just-in-time recommendations such as for NOC operations, field dispatch optimization, as well as automated self-healing for preventive actions. This will make it easier for operators to more proactively manage and optimize network performance and reduce their operational expenditure,” he added.
Tech Mahindra is currently implementing ANOP for a leading communications provider in Europe to enhance network operations through process automation and optimization.
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