Data security is a critical concern for AI chatbots, especially since they often handle sensitive information such as personal data, financial information, and confidential business data. Researchers have warned to avoid chatbots that don’t appear on a company’s website or app and be cautious of providing any personal information to someone users are chatting with online, a new report said on Tuesday.
However, chatbots may offer numerous benefits like quick Assistance, personalization, and convenience, but the security of your data is the ultimate concern. Chatbots may collect and store sensitive data such as personal information, financial details, and login credentials.
According to the Norton Consumer Cyber Safety Pulse report, cybercriminals can now quickly and easily craft an email, or social media phishing lures that are even more convincing by using AI chatbots like ChatGPT, making it more difficult to tell what’s legitimate and what’s a threat.
“We know cybercriminals adapt quickly to the latest technology, and we’re seeing that ChatGPT can be used to quickly and easily create convincing threats,” said Kevin Roundy, Senior Technical Director of Norton.
Cybercriminals can use AI technology to create deepfake chatbots. Deepfake chatbots are chatbots that use AI to create realistic conversations that mimic human conversations. These chatbots can be used to spread disinformation, deceive users, and trick them into sharing sensitive information.
These chatbots can impersonate humans or legitimate sources, like a bank or government entity, to manipulate victims into turning over their personal information to gain access to sensitive information, steal money or commit fraud.
To stay safe from these new threats, experts advise users to think before clicking on links in response to unsolicited phone calls, emails or messages.
Further, they also recommend users to keep the security solution updated and ensure that it has a full set of security layers that go beyond known malware detection, such as behavioral detection and blocking.
Chatbots are not immune to cyber security concerns, and developers must take appropriate measures to ensure the security of both the chatbot and the data it handles. By implementing appropriate security measures, developers can create secure and trustworthy chatbots that provide value to users without compromising their security.