The All India Institute of Medical Sciences (AIIMS), Delhi server has been down since 7 am yesterday, impacting the outpatient department (OPD) and sample collection processes due to a suspected ransomware attack.
Doctors and patients in the hospital complained about the interruptions in the regular procedures.
AIIMS, in a statement, said, “The server for National Informatics Centre’s eHospital being used at AIIMS, New Delhi was down due to which outpatient and inpatient digital hospital services including, smart lab, billing, report generation, appointment system etc., have been affected,”
The hospital said that all these services are running in manual mode currently. However, the National Informatics Centre (NIC) team working at AIIMS has informed that this may be a ransomware attack which is being reported to and will be investigated by appropriate law enforcement authorities.
According to doctors working there, they were unable to generate barcodes to send samples; they were also not able to see imaging and reports of patients as well.
“Steps are being taken to restore the digital services and support is being sought from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC),” the hospital said.
Patients are facing difficulties because of the manual registration process.
It has been more than 24 hours, and services cannot get restored. The AIIMS and the NIC will take due precautions to prevent future such attacks. As of 10.15 am Thursday, the hospital services are running in manual mode.