NatWest Group has announced a new five-year partnership with Amazon Web Services (AWS) and Accenture to enhance the customer experience by accelerating the modernization of its digital, data, analytics, and AI capabilities.
With this partnership, NatWest aims to provide enhanced and personalized services to its 20 million customers. By combining Accenture and AWS’s skills in cloud technology and banking, NatWest will be able to understand and meet customer needs more quickly. The partnership will also help NatWest’s employees enhance their skills.
Paul Thwaite, CEO of NatWest Group, said: “This collaboration with Accenture and AWS is key to helping us progress the transformation of NatWest as we become a simpler, more technology and data-driven bank. Our industry—and the expectations of our customers—are changing rapidly, and we are building our capabilities in order to understand and serve their needs better and faster than ever before. Equipped with high-quality data, we can continue to quietly revolutionise how we serve our customers through the use of AI and other technologies in order to provide more personalised products and services as a trusted partner in the moments that matter most.”
Julie Sweet, Chair and CEO of Accenture, said: “NatWest has a bold vision to use the power of its data to seamlessly tie together its products, channels and customer touchpoints—a major step forward in making banking easier for its customers and providing them with more personalised experiences. We are excited to partner with NatWest and AWS and bring our deep industry experience and data and AI expertise to this reinvention, which will increase efficiency, drive greater productivity and create value. Together, we will help NatWest raise the bar for how banks can use data and AI to better serve customers and reach new levels of performance.”
Matt Garman, CEO of AWS, said: “NatWest is working with AWS and Accenture to bring together banking data to better serve customers. Using AWS’s deep and extensive experience in financial services technology, NatWest is setting new standards in banking as a more agile, customer-focused bank. Their AI-enabled platform will deliver the agility, security, and reliability needed to deepen customer relationships and drive growth. This exemplifies how forward-thinking financial institutions work with AWS to solve real problems and innovate at scale.”
Source: Accenture
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