Kyndryl, the largest global IT infrastructure services provider, has announced a strategic partnership with Microsoft to support the adoption and deployment of a new AI-powered healthcare assistant, Dragon Copilot.
This new healthcare assistant leverages generative AI technologies to enhance voice dictation, ambient listening, and natural language processing capabilities. It streamlines clinical documentation, boosts administrative productivity, and enables healthcare professionals to concentrate more on patient care.
Kyndryl will support customer adoption of Dragon Copilot by providing services to enable:
- Clinician efficiency: Dragon Copilot will automate documentation and administrative tasks, shifting more time to patient care and optimizing each patient encounter, reducing the administrative burden on healthcare providers.
- Optimized workflows: The AI assistant will surface relevant information, document care with ambient note creation, and receive encounter recording suggestions without ever leaving the workflow.
- Positive patient experiences: By implementing Dragon Copilot, ambient listening helps clinicians automate both clinical and non-clinical tasks such as summarizing notes and evidence, prepping orders, and drafting after-visit summaries. This allows clinicians to focus on their patients and not their workstations.
- Better care: Dragon Copilot will improve the overall patient experience and care quality by supporting clinicians in their daily tasks.
- Security and privacy: As part of Microsoft Cloud for Healthcare, Dragon Copilot prioritizes the security, safety, and privacy of patient data.
Also Read: Kyndryl to lead The Co-operative Bank’s migration to new IT infrastructureTrent Sanders, Vice President for U.S. Healthcare and Life Sciences at Kyndryl, said, “We’re thrilled to be a Microsoft launch partner as we work to address clinician burnout and improve the overall healthcare experience. By automating routine tasks to unlock insights, we can empower and help clinicians reclaim valuable time to spend with their patients.”
With the integration of AI technologies within healthcare, this partnership aims to enhance clinical efficiency and optimize patient care through advanced technology integration, transform the operational landscape for clinicians, and improve health outcomes.
“With their vast experience in healthcare IT services, Kyndryl has been selected as a launch partner for Dragon Copilot. Kyndryl understands patient care and supports large and small healthcare providers and payers globally. Kyndryl’s services capability combined with Microsoft’s AI-enabled solutions will deliver innovative solutions that improve patient and member experiences while optimizing healthcare operations,” said Patty Carrolo, CVP of Microsoft US Health and Life Sciences.
Kyndryl will offer Dragon Copilot as a key solution in its healthcare services portfolio starting in May 2025. The organization’s specialized team will deliver in-depth support and implementation services, enabling healthcare providers to integrate Dragon Copilot into their current operational workflows effectively.
