Infosys, a next-generation digital services and consulting firm, has expanded its collaboration with NVIDIA to develop AI-powered, customer-centric solutions. This strategic move aims to drive innovation and operational excellence for telcos, with a strong focus on enhancing customer experiences.
This collaboration will help telcos enhance their customer experiences, streamline network operations, and accelerate service delivery.
Infosys developed three generative AI solutions, all of which are powered by Infosys Topaz. They use NVIDIA NIM inference microservices, NVIDIA NeMo Retriever embedding models, and NeMo Guardrails to customize and deploy generative AI telco domain-specific LLM models.
Infosys Topaz also uses NVIDIA Riva to build real-time conversational AI pipelines that allow for real-time transcription and translations for call center agents.
Anand Swaminathan, EVP and Global Industry Leader—Communications, Media, and Technology at Infosys, said, “Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organizations improve business efficiency.”
“By integrating NVIDIA’s advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact center functionalities. It will also help ensure the safe and responsible deployment of AI. This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers” he added.
Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, said, “Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service. Leveraging NVIDIA’s full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI.”
