Zebra Technologies Corporation, a digital solution provider, announced its collaboration with Google Cloud, Android, and Qualcomm Technologies to help enterprises deliver transformative customer experiences, improved employee productivity, and insights powered by generative AI.
Frontline employees – from back-office staff to store associates – will be able to leverage a chat experience from a handheld device to easily access information to answer questions and prompts like, “How do I open the store?” and “What type of wiring should a customer use for a 100-watt electrical panel?” The capabilities are powered by generative AI with domain-specific knowledge through the processing and ingesting of documents such as standard operating procedures (SOP), policies, employee training materials, and product knowledge.
“We want to shift conversations around generative AI from ‘how’ it works to ‘what’ it can do to create new ways of working that make everyday life better for organizations, their employees and those they serve,” said Tom Bianculli, Chief Technology Officer, Zebra Technologies. “We now see the merging of planning and execution systems in the enterprise. Generative AI will accelerate that with finely tuned, real-world models that can schedule and automate tasks, respond to requests, and give recommendations based on the context of a situation in a worker’s moment of need.”
Bianculli cites the real-life example of a European supermarket chain that has piloted generative AI with Zebra mobile computers by feeding the model its entire SOP library.
These outcomes may soon be a reality across retail, healthcare, transportation, and logistics enterprises, with Zebra devices built on the Android operating system and powered by Qualcomm Technologies’ processors with on-device AI capabilities.
“We are thrilled to work with Zebra to enable them to deliver transformative customer experiences and enhanced employee productivity through generative AI using our advanced on-device AI capabilities,” said Art Miller, Vice President, Business Development, Qualcomm Technologies, Inc. “Zebra’s new devices enable organizations to utilize the power of AI for improved decision-making, faster onboarding, and training. We are excited about the potential of these capabilities to drive innovation and create new ways of working that benefit organizations and their employees.”
With Google’s Gemini and open-source Gemma models, the full range of generative AI deployments is made possible, from on-device to on-premise, cloud, and hybrid options.
KEY TAKEAWAYS
- A European supermarket chain has piloted generative AI with Zebra mobile computers by feeding the model its entire SOP library.
- The full range of generative AI deployments is made possible with Zebra devices built on the Android operating system and powered by Qualcomm Technologies’ processors with on-device AI capabilities and Google’s Gemini and open-source Gemma models.
Also Read: The Evolution of Cloud Security – in a post-pandemic World
