Vietnam Airlines has signed a Memorandum of Understanding (MOU) with FPT to strengthen comprehensive strategic cooperation. This partnership aims to improve technology and services for passengers. Together, they will create and use new technology, such as AI (artificial intelligence), Cloud Computing, Big Data, and other advanced tools. These will help make operations smoother and provide a better experience for travelers.
They plan to introduce AI solutions for better customer service. This will include creating a Customer Data Platform, using chatbots and voicebots, and improving customer relationship management (CRM) systems. They will also develop mobile applications to make buying tickets easier. Additionally, they will build flexible cloud systems to adapt to changing business needs.
Both parties will co-invest in development initiatives, co-own intellectual property, and share revenue from new technology solutions for aviation operations, with the potential to scale across regional and global markets.
Another goal of this partnership is to improve the customer experience by connecting Vietnam Airlines’ loyalty program with FPT’s services. This will allow customers to use their travel points for products in FPT’s education and retail services.
Mr. Dang Ngoc Hoa, the Chairman of Vietnam Airlines, mentioned that digital transformation is essential for the airline to be more competitive and to become a leading airline in the Asia-Pacific region by 2030.
Dr. Truong Gia Binh, the FPT Founder and Chairman, highlighted that Vietnam is moving forward with big goals. The government is taking strong actions to support growth. With this partnership, FPT and Vietnam Airlines will push for more innovation and technology that is in line with the government’s goals. They will use their experience with global airline leaders to improve Vietnam Airlines’ digital transformation and help it become a top airline in the region.
Mr. Vu Anh Tu, FPT’s Chief Technology Officer, shared five main initiatives to make Vietnam Airlines a leading digital airline. These include creating an AI Innovation Lab, building a technology platform for better customer experiences, updating cloud infrastructure, developing AI systems, and training airline staff on AI technology.
