Tech Mahindra and ServiceNow have expanded their partnership under a new multi-year agreement focused on helping enterprises move AI from pilot projects into production-scale deployments.
Under the expanded agreement, Tech Mahindra will significantly scale its global ServiceNow practice and create a dedicated AI & Innovation Center of Excellence within that practice.
The centre will focus on deploying ServiceNow AI capabilities, including the company’s AI Control Tower and EmployeeWorks, while helping customers build transformation roadmaps, strengthen platform adoption and establish governance frameworks.
“Enterprises are entering a new phase of AI adoption where the priority is no longer experimentation, but trusted execution at scale. To unlock meaningful business value, AI must be embedded into the systems, workflows, controls, and operating models where enterprise work actually happens,” said Mohit Joshi, chief executive officer at Tech Mahindra. “Our expanded partnership with ServiceNow brings together platform strength, industry context, AI governance, and transformation capability to help customers operationalize AI responsibly, accelerate productivity, and create measurable outcomes across the enterprise.”
The partnership will initially focus on sectors including:
- Manufacturing
- Telecommunications
- Banking, financial services and insurance
- Media
- Technology
ServiceNow provides the workflow and AI platform, whereas Tech Mahindra brings consulting, engineering, systems integration and industry-specific implementation experience. The expanded partnership is designed to combine those capabilities rather than having enterprises assemble them independently.
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The “Client Zero” approach
Tech Mahindra and the Mahindra & Mahindra Group will serve as large-scale environments in which ServiceNow solutions can be tested and validated before similar approaches are offered more broadly to customers.
Large organisations are often reluctant to deploy an AI workflow across thousands of employees based only on a vendor demonstration. They need evidence that the technology works inside a complex operating environment, with current systems, real users and real governance requirements.
Using Tech Mahindra itself as a deployment and validation environment gives the partners a way to develop repeatable implementation patterns before taking them to customers.
It is not a guarantee of successful deployments, but it can reduce some of the uncertainty involved in moving from a proof of concept to wider implementation.
Tech Mahindra is already using ServiceNow internally
According to the companies, Tech Mahindra has already unified aspects of its global IT operations using ServiceNow and handles more than 100,000 service cases each month across 90 countries. ServiceNow says the deployment has also helped Tech Mahindra optimise roughly 25% of first-level support effort through automation, self-service and AI capabilities.
Tech Mahindra is not simply recommending a platform it has never used at scale. It has an internal operating environment where ServiceNow is already part of its IT workflow.
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ServiceNow has increasingly positioned its platform as an orchestration layer for enterprise AI.
The company says its platform connects cloud services, enterprise applications, data sources and AI agents so that AI can take action through present workflows rather than operating as an isolated chatbot.
The scale of ServiceNow’s existing platform is also considerable. The company says more than 100 billion workflows run through ServiceNow each year. In its second-quarter 2026 results, ServiceNow reported $3.88 billion in subscription revenue, up 24.5% year over year, and said ServiceNow AI had surpassed $1 billion in annual contract value.
“It takes an ecosystem to reinvent business. We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale,” said Bill McDermott, chairman and CEO of ServiceNow. “AI only matters when it creates value for people. Tech Mahindra is already turning that vision into business results. With the ServiceNow AI Platform, they’re driving significant cost benefits, elevating experiences for 150,000 employees, and optimizing first-level IT support by ~25%. Now we’re taking that winning formula to our customers.”
Tech Mahindra’s role is different. It has a large global consulting and implementation organisation, with more than 146,000 professionals across 90 countries, according to its latest company information.
Its latest quarterly results also show that AI-led transformation is becoming a larger part of its services strategy. For the quarter ended June 30, 2026, Tech Mahindra reported revenue of ₹15,712 crore, up 17.7% year over year, while EBIT rose 53.3% to ₹2,264 crore. The company reported $1.078 billion in new deal wins, up 33.3% year over year.
AI Control Tower becomes important
ServiceNow’s AI Control Tower is crucial to this approach. The company has been expanding it to provide visibility into AI systems and agents operating across an enterprise, including functions for discovery, monitoring, governance, security and measurement. ServiceNow says the capability is intended to give businesses a way to manage AI regardless of where a model or agent is deployed.
Companies increasingly use different models, AI applications and agents throughout departments. Without a governance layer, the AI environment can become as fragmented as the software environment it was supposed to simplify.
For Tech Mahindra, the ability to combine this governance layer with implementation and industry expertise is one of the more important aspects of the expanded partnership.
