ServiceNow, an AI platform for business transformation, and Boomi, a cloud-based integration platform in the United States, announced a strategic commitment to jointly work on enhancing customer experiences through AI-powered self-service with solutions including ServiceNow Technology Provider Service Management (TPSM).
As a ServiceNow customer, Boomi will use the ServiceNow App Engine to enhance customer support and self-service capabilities. ServiceNow will integrate Boomi’s advanced application programming interface (API) management features with the automation engine to ensure comprehensive visibility and enhanced governance across a user’s API landscape.
According to IDC, only 12 percent of organizations connect customer data between departments; however, AI is proving to be a catalyst of connection and collaboration to improve and accelerate operational efficiency at scale.
Boomi’s use of the Now Platform and ServiceNow’s AI-powered TPSM offering will transform its customer support and expand self-service. Boomi will also use ServiceNow’s App Engine to build workflows into its Master Data Hub, its cloud-native data management platform, for a simplified, more intuitive user experience.
“We’re thrilled to be working with Boomi to help them revolutionize their customer experience with the Now Platform and to collaborate on innovations that will advance business automation. By combining Boomi’s industry-leading API Management with ServiceNow’s suite of intelligent automation solutions, we’re also bringing an even more robust toolset to creators and app developers,” said Paul Fipps, president of global industries and strategic growth at ServiceNow.
“By integrating our intelligent Integration and Data Hub platform with ServiceNow’s powerful automation solutions, we’re able to deliver self-service workflows, eliminate silos, enhance collaboration, and drive operational efficiency,” said Steve Lucas, CEO of Boomi.
ServiceNow is adding Boomi’s API Management solution to its suite of automation solutions, offering creators a centralized view of their API landscape. These new offerings are expected later this year.
Also Read: Microsoft and ServiceNow expand Alliance, Integrating Generative AI to Boost Flexibility and Choice
