Genpact Brings New Service-as-Agentic-Solutions for Enterprises

Genpact, an advanced technology services company, launches its new Service-as-Agent Solutions. These Solutions will accelerate enterprise innovation by fundamentally changing the way services are delivered, enabling business operations to evolve from traditional, linear models to autonomous agent-led delivery.

Accelerating the company’s move to Service-as-Agentic-Solutions, Genpact is introducing its own Agentic Solutions. These are trained with an industry-specific semantic layer that allows agents to learn, adapt, and make autonomous decisions based on real-world feedback.

“The rapid evolution of intelligence is reshaping the future of work. Businesses are looking to effectively embed AI at scale,” said Balkrishan “BK” Kalra, President and Chief Executive Officer of Genpact. “The key unlock is mass personalization and precision supported by strong governance of autonomous agent-led delivery. Our deep domain and process expertise allow us to build scalable Agentic Solutions, empowering enterprises to realize the full potential of AI while enhancing control and trust.”

Genpact’s Agentic Solutions can:

1. Enable Personalization: Genpact’s contextual expertise facilitates modular design, ensuring flexibility, scalability, and efficiency in every solution. The company moves businesses beyond standardized processes to hyper-personalized, AI-driven service delivery.
2. Increase Accuracy: Unlike generic AI implementations, Genpact embeds granular industry-specific knowledge into its agents – making them self-improving to drive precision, adaptability, and deeper insights.
3. Ensure Safe AI Use: As businesses delegate more tasks to AI, observability, security, and control become critical. Genpact’s teams act as guardians to agents by integrating guardrails and providing human oversight to monitor AI actions, prevent errors, and maintain compliance.

Also Read: Genpact and Advantage Solutions to Expand Partnership to Address Finance and Supply Chain Challenges

This launch of Agentic Solutions comes after Genpact introduced the Genpact AI Gigafactory, an AI platform that helps clients create and expand their AI technologies.

For more information about Service-as-Agentic-Solutions