Atlassian, a provider of team collaboration and productivity software and the maker of Jira, Confluence, Bitbucket and Trello products, today announced the acquisition of ThinkTilt, maker of ProForma, a no-code/low-code form builder for Jira. The deal builds on investments Atlassian makes to address the service management challenges faced by all companies embracing agile and digital workplace practices.
ThinkTilt helps IT empower any team in their organization to instantly deliver excellent service and support to all their other employees, it is used by more than 700 businesses. ThinkTilt is already a very successful partner in the Atlassian Marketplace. Atlassian will continue to augment its advanced forms and checklist capabilities and integrate ProForma tightly with Jira Service Management.
With its no-code/low-code editor, ProForma supports 24 languages and 300-plus pre-built form templates that encapsulate client best practices. The launch is focused on bringing developers and IT together by helping other business teams develop services, deliver value fast and cope with the reality of remote and hybrid work.
Edwin Wong, Head of product, IT, Atlassian said, “By integrating ProForma with Jira Service Management, teams will be able to deliver exceptional service experiences even faster. Dynamic, cascading forms only surface the relevant fields to their employees and customers. Advanced form validation capabilities allows IT to quickly collect and validate all the information they need about a request before it gets automatically fast-tracked to the right teams for resolution.”
The ThinkTilt acquisition builds on Atlassian’s investment in IT Service Management (ITSM) and Enterprise Service Management (ESM) and plays a key role in furthering Atlassian’s mission to unleash the potential of every team.
Previously, the company has made many acquisitions in this space, including its purchase of Opsgenie for helping ops teams handle incidents faster and more efficiently and the purchase of Help that turns team messaging apps into an internal help desk ticketing solution among employees.
Additional investments include an embedded knowledge base in Jira Service Management, powered by Confluence, more portal customization options, and the ability to democratize service management by delegating administration permissions – all designed to help IT power service management across an enterprise and enable every team to operate at high velocity.
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