Infosys, a next-generation digital services and consulting firm, and Proximus Group, Belgium’s digital services and communication solutions provider, announced a strategic collaboration to help unlock new business opportunities, focusing on a joint go-to-market approach.
In this strategic collaboration, Proximus’ International affiliates, including Route Mobile’s Communications Platform as a Service (CPaaS) and Telesign’s Digital Identity (DI) solutions, are combined with Infosys digital services will drive innovation in omnichannel customer engagement and AI-driven digital assistants for the customers.
The collaboration will enhance digital security by providing robust DI and fraud protection solutions, ensuring trusted communication online.
Antonietta Mastroianni, Chief Digital & IT Officer at Proximus, said, “We are delighted to strengthen our long-standing collaboration with Infosys. By leveraging Infosys’ global reach and our expertise in CPaaS and DI Solutions, the collaboration will drive innovation and deliver superior customer experiences for our joint customers. We are confident that our mutual deep expertise and proven track record will be instrumental in this two-way partnership.”
Upendra Kohli, Executive Vice President – Communication, Media and Technology (Americas & Europe) at Infosys, said, “We are excited to build upon our long-standing relationship with Proximus through this expanded collaboration. Infosys’ strong capabilities in digital services combined with Proximus Group’s expertise in CPaaS and DI solutions will redefine omnichannel customer engagement and AI-driven digital assistants for the industry.”
The collaboration between Infosys and Proximus allows both companies to strengthen their leadership in digital offerings and accelerate their innovative solutions to business and residential customers in Belgium and abroad.
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