HCLTech, a leading global technology company, has been selected by Salesforce to be part of its Agentforce Partner Network.
As an Agentforce partner, HCLTech will apply its deep expertise in Salesforce digital modernization to assist clients, particularly within the financial services sector, in deploying sophisticated AI-driven agents that enhance user engagement. The alliance is poised to transform the ecosystem of autonomous and AI-enabled virtual agents, enabling organizations to modernize their Software as a Service (SaaS) applications with cutting-edge multi-modal AI technologies.
In the transition from basic chatbots to advanced AI frameworks, HCLTech will empower enterprises to manage complex interactions across multiple channels effectively.
The partnership aims to facilitate the implementation of agentic AI solutions at PenFed Credit Union, the second-largest federal credit union in the U.S., thereby streamlining member engagement and optimizing operational workflows.
“PenFed is collaborating with HCLTech and Salesforce to bring a next-generation, AI-powered agent experience to our members and employees, enhancing service and support like never before,” said Atif Munir, Chief Technology Officer, PenFed Credit Union.
Also Read: HCLTech inaugurates innovation lab for SAP Business AI in Germany“At HCLTech, we empower clients with AI-driven agents to enhance operations, improve customer service and drive innovation. Being chosen as a Salesforce Agentforce partner reflects our dedication to leveraging cutting-edge technology and highlights our role in shaping the future of AI,” said Sadagopan S, Executive Vice President, Global Head of SaaS & Commercial Applications.
