TM Forum and Huawei officially released two important standard reports, AI for BSS and Software Marketplaces Reference Architecture.
Under Huawei’s “Application Software AI Commercial Blueprint” and R.A.P.I.D. strategy (aimed at delivering Reliable, Affordable, Productive, Integrated, and Definitive telecom software solutions), Huawei has deeply explored AI innovations across BSS (Business Support System) domains, including CRM, CBS, and AICC, among others. Based on in-depth insights into industry pain points, Huawei collaborated with TM Forum, leading CSPs and vendors to co-develop the AI for BSS report. This report provides a clear and practical roadmap to help CSPs and vendors transform toward AI-centric BSS systems. It not only focuses on ensuring the future competitiveness and sustainability of BSS systems but also empowers CSPs to significantly enhance operational efficiency, optimize customer experience, and ultimately drive business and revenue growth.
Based on the ODA-in-a-Box (Open Digital Architecture) concept, the Software Marketplaces Reference Architecture report leverages TM Forum ODA components and TM Forum Open APIs, incorporating practical experience from Huawei’s EEM (Enterprise Ecosystem Management) platform implementation. This architecture defines a standardized reference model for online marketplaces targeting SME customers, helping CSPs design BSS systems using ODA components. It also enables extensive collaboration with diverse partners, supporting the expansion of the SME market and driving ToB revenue growth.
Source: https://www.huawei.com/en/news/2025/6/software-BSS-spotlight-dtw25/
Also Read: How AI is Transforming Public Sector Service: Report
