Kyndryl, an IT infrastructure services provider, announced the availability of Kyndryl Interactive AI for Service Desk, which provides personalized IT support.
Kyndryl interactive AI for Service Desk will use AI and human intelligence to preempt content and guide direction naturally, driving human-like conversations.
It utilizes Advanced Speech Recognition (ASR) and Natural Language Processing (NPL), supporting over 15 languages.
Kyndryl Interactive AI for Service Desk can digitally solve up to 70% of employee IT queries, improving productivity and user satisfaction.
“Through the combination of machine learning, AI, and human understanding, we are delivering exceptional experiences and results to customers,” said Dennis Perpetua, Kyndryl Vice President and Distinguished Engineer. “These AI-enabled improvements enable customers to realize potential cost savings and greater insights that can lead to better business results and higher end-user satisfaction.”
“We are excited to collaborate with Kyndryl to deliver the next-generation Service Desk experience to the world using the best conversational AI and Human Assisted Understanding. Kyndryl’s scale and experience combined with Interactions’ proven performance in AI is sure to bring a better user experience while reducing cost,” remarked Mike Iacobucci, CEO of Interactions.
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