Infosys, a digital services and consulting firm, today announced an expanded strategic collaboration with ServiceNow, an American software company for enterprise business transformation.
This collaboration aims to offer end-to-end managed services, using the AI capabilities of the Now Platform and the Infosys Enterprise Service Management Café (ESM Café) to transform enterprise business.
As part of this collaboration, Infosys is committed to enhancing the ServiceNow implementation for businesses like First Abu Dhabi Bank (FAB) by 30 to 40 percent, resulting in faster time to value. It also provides a full range of services and solutions, including licenses, services, and implementation of the Infosys ESM Café.
The Infosys ESM Café is an AI-powered plug-and-play solution, part of Infosys Cobalt, a collection of services, solutions, and platforms designed to help companies speed up their transition to the cloud. The Infosys ESM Café offers over 70 applications covering various modules and ServiceNow capabilities, including AI and sustainable digital solutions.
Cathy Mauzaize, President of Europe, Middle East, and Africa at ServiceNow, said, “We are delighted to see Infosys leveraging our AI platform for the business transformation of globally reputed financial institutions like FAB.”
“This collaboration showcases the power of our platform to revolutionize service delivery and improve operational efficiency. This is another milestone in our successful partnership with Infosys as they continue to drive refined digital transformation and deliver exceptional value to their clients through our platform, said Cathy.
Umashankar Lakshmipathy, EVP and Head of Cloud, Infrastructure and Security Service, EMEA, Infosys, said, “We are excited to collaborate with ServiceNow to support enterprises with comprehensive managed services by leveraging the ServiceNow platform. Our long-standing relationship with ServiceNow and deep expertise in their platform, combined with the Infosys ESM Café, will enable companies like FAB to drive efficiency, productivity, and continuous service improvement across their enterprise.”
He added, “The outcome of this collaboration shows how cutting-edge AI capabilities can create transformative solutions and tangible business value for our clients.
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