Hitachi Vantara, a subsidiary of Hitachi, Ltd., announced that Joe Novak has joined the company as its new senior vice president (SVP) of Global Customer Success and Support, effective immediately. He will report directly to Sheila Rohra, Hitachi Vantara’s CEO, and serve on the company’s executive committee.
In this role, Joe Novak will be responsible for driving customer satisfaction, loyalty, and retention globally. He will collaborate closely with the company’s cross-functional teams, including sales, product development, IT, and marketing, to align its strategies with customers’ needs and business objectives.
“Joe Novak brings a laser focus on the customer journey, and his proven ability to accelerate business growth, modernize the customer experience, and lead enterprise transformation will be foundational to our goal of becoming the leader in the hybrid cloud market. I look forward to working with Joe Novak and the leadership team to strengthen our customer-centric culture and continuously improve our service offerings,” said Sheila Rohra, CEO at Hitachi Vantara.
With nearly 40 years of experience in the storage and technology industry, Joe Novak has proven expertise in leading various customer success and support teams, critical accounts programs, support services, digital support, professional services, and renewals teams.
Joe Novak has led large, global service and support organizations for revenue streams of up to $2 billion. He has also successfully built award-winning support sites and improved margins while significantly improving customer satisfaction. He has led services and support teams at Cisco, NetApp, Extreme Networks, and client support operations at Allscripts.
“With its renewed focus on AI-enabled data infrastructure, Hitachi Vantara is quickly asserting its dynamic capabilities in hybrid cloud management,” said Joe Novak. “With an already strong foundation to build from, I am confident that we will be able to quickly and seamlessly develop new, comprehensive success programs to help our customers embrace an AI-led approach to data management. Our goal is to ensure that our customers can achieve their desired outcomes and maximize the value they get from our solutions.”
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