Tata Consultancy Services (TCS) partners with The Cumberland Building Society in the UK to transform its core banking system. Through this partnership, TCS will deploy its advanced banking solutions, including TCS BaNCSTM for Core Banking and the TCS Digital Home Lending Solution, to bring new ideas and improve the bank’s operations.
The Cumberland was established in 1850 and is one of the top 10 building societies in the UK. It manages £3.2 billion in assets, including a mortgage lending portfolio of £2.6 billion across 31 branches in Cumbria, Northumberland, Lancashire, and southwest Scotland.
With this partnership, Cumberland aims to provide a better customer experience and strengthen its banking services for the future. TCS will create an integrated banking system that allows Cumberland to use the latest third-party solutions. This means customers will have more options for managing their money, whether online, by phone, or in person.
Des Moore, the Chief Executive of The Cumberland, said, “This partnership is about more than just technology; it’s about working with a company that shares our values and dedication to our customers, colleagues, and communities. For 175 years, our customers have been central to our work. This transformation will help us remain a strong and sustainable Society for the next 175 years. Our team is excited to work with TCS to provide a modern banking solution for our customers.”
By using TCS solutions and strategic technology from other companies, TCS will help The Cumberland create a strong and future-proof banking system. This system will use tools to help prevent fraud, improve customer communication, and make better credit decisions.
Amit Kapur, Head of UK & Ireland at TCS, said, “We are happy to partner with The Cumberland on its digital transformation journey. Our solutions will help provide a smooth and flexible banking experience. This partnership will also improve operational strength and efficiency to support The Cumberland’s ongoing success. We are excited to strengthen our presence in the building societies sector, where we have a strong history of delivering valuable solutions to financial organizations across the UK.”
TCS currently supports five of the top 10 building societies in the UK, and 20 British financial institutions use TCS BaNCSTM.
TCS began operations in the UK 50 years ago and now works with 200 well-known businesses in the region. With 24,000 employees in the UK and Ireland, TCS is a leading provider of software and IT services in the market and has been ranked the top IT service provider for customer satisfaction by CIOs in the largest IT spending organizations in the UK.
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