Tata Consultancy Services (TCS), a well-known company in IT services, consulting, and business solutions, has announced the expansion of its partnership with Aviva, one of the top companies in insurance, wealth, and retirement in the UK. TCS will now handle more than 6.5 million insurance policies through its UK branch, Diligenta, which is regulated by the FCA. This work will be carried out for Aviva.
Aviva’s decision to entrust an additional book of business to TCS underscores the strength and longevity of the partnership and trust in TCS delivery capabilities.
TCS will provide the same modern services and good experiences to more Aviva customers, as it has done for many years. The goal is to focus on what customers need, make things more digital, and follow new rules that protect customers. This includes letting customers help themselves online, using digital service centers, and making technology simpler.
R Vivekanand, President of TCS BFSI Products & Platforms, said, “TCS long partnership with Aviva is built on trust and teamwork. Over time, we have worked together to make things better for customers. Aviva trusts us with more work because of our good results. We are committed to giving Aviva and its customers the best service. We will keep improving our TCS BaNCS platform and services to stay up-to-date with technology and set new standards for customer experience in the UK life and pensions industry.”
TCS BaNCS for Life Insurance and Pensions is built on a strong digital base. It uses simple chat features to guide users. The new product tool lets companies launch new products quickly, sometimes in just a few days. It also has tools that help different systems work together. The platform allows companies to create advanced websites and tools, so customers can solve problems themselves, get quick answers, and receive clear information.
About Aviva
Aviva is the UK’s leading diversified insurer and operates in the UK, Ireland and Canada. It also has international investments in India and China. For more information, visit www.aviva.com/.
About Tata Consultancy Services (TCS)
Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide.
Source: TCS
