L&T Technology Services and SymphonyAI, a predictive and generative AI SaaS products builder, announced today that they are partnering to bring transformative AI operations to enterprises worldwide.
The solutions are provided through SymphonyAI Apex Service Management, an AI-based IT Service Management (ITSM) platform. It also includes the Apex Enterprise Copilot to boost productivity, simplify work, and create great experiences for end users, analysts, and executives.
The partnership has already implemented AI-based Apex Service Management for a shared customer whose software-centric, cloud-native solutions deliver high-quality media experiences across linear, on-demand, and OTT services. The joint customer benefits from the combination of its longstanding relationship with L&T Technology Services (LTTS) and Apex IT Service Management ease of adoption, low TCO, and API-based integration with third-party applications.
Apex Information Technology Service Management, powered by SymphonyAI’s Eureka AI platform, delivers efficient enterprise systems management with a lightweight architecture, enabling faster service rollouts and resolution using generative AI. By replacing its legacy ITSM system, the customer will reduce operating costs, increase analyst productivity, and achieve rapid ROI (return on investment).
“The synergy with SymphonyAI’s CoPilots and innovative service management platform delivers joint customers rapid, predictive ROI through a transformative enterprise platform,” said Alind Saxena, Executive Director & President of Mobility & Tech at L&T Technology Services. “We are excited to provide flexible, powerful, and configurable solutions to customers worldwide.”
“The combined value of SymphonyAI and L&T Technology Services provides customers in multiple industries the powerful benefits of digital transformation with leading predictive and generative AI,” said Kumar Abhimanyu, senior VP and global head of strategic partnerships at SymphonyAI. “With deep domain expertise and specialization in solving real-world business problems with advanced AI, the partnership delivers unique benefits for innovative organizations worldwide.”
“We are pleased to partner with LTTS and leverage their latest cutting-edge AI-enabled innovations to give customers easy-to-use, intuitive, speedy, cost-effective IT and enterprise service management and workflow automation for vastly improved productivity, ROI and user satisfaction,” said Satyen Vyas, President of SymphonyAI’s enterprise IT division.
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