As part of an expanded partnership announced last August, Cognizant has launched the first set of healthcare large language model (LLM) solutions on Google Cloud’s generative AI (genAI) technology.
Google Cloud is a Platinum sponsor of the 2024 Cognizant Health Sciences Conference in Kissimmee, FL, from June 10th to 13th. The showcase will include healthcare LLM solutions and, by Google Cloud, a presentation on the evolving role of generative AI in healthcare.
It includes the company’s Vertex AI platform and Gemini models, which aim to redesign healthcare administrative processes and improve experiences.
“As we continue to build on our partnership with Google Cloud, we’re working to keep clients in the healthcare industry at the forefront of AI-led transformation,” said Surya Gummadi, EVP and President of Cognizant Americas.
The suite of healthcare LLM solutions addresses four high-cost workflows: marketing operations, call center operations (including appeals and grievances), provider management, and contracting. For example:
The appeals resolution assistant is designed to transform healthcare appeals management by automating data retrieval, analysis, and interpretation. This will enhance productivity, consistency, and accuracy in appeals resolution and drive significant potential improvements for healthcare payers.
The contract management solution optimizes healthcare contract lifecycle management by automating review, generation, and configuration processes, decreasing contracting cycle time and production errors for healthcare payers.
The marketing content assistant empowers healthcare payer marketing teams by automating the creation of content that supports consistent, high-quality communication and strengthens the payer’s brand presence and reputation.
The health plan shopper enables healthcare members to streamline plan selection and enhances the overall healthcare experience by integrating disparate information sources.
“The healthcare industry has an opportunity to apply AI to deliver more efficient and effective experiences for all stakeholders,” said Amy Waldron, Director, Healthcare and Life Sciences Industry at Google Cloud. “These new tailored solutions from Cognizant, utilizing Google Cloud’s AI platform and Gemini models, can help reduce administrative burden and streamline manual tasks in areas like contracting, operations, appeals, and more. Solutions like these not only improve operational efficiency, but also they can have a significant impact on satisfaction and access to care.”
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