Cognizant has declared a three-year strategic partnership with Upsource by Solutions, a prominent business process outsourcing (BPO) provider based in Saudi Arabia, to optimize operational efficiencies and elevate customer satisfaction for clients across the region. The partnership was officially initiated at the LEAP 2025 event.
Upsource’s local expertise is combined with Cognizant’s extensive global reach in this partnership. Regional businesses will achieve access to Cognizant’s advanced Intuitive Operations & Automation (IOA) solutions. This includes a generative AI-powered financial suite, advanced automation frameworks, and enhanced operational controls.
“Cognizant’s commitment to investing in the region and supporting capability transfer was a key factor in our decision to partner with them,” said Eng. Naif AlMogbel, CEO at Upsource by Solutions. “By aligning our vision with Cognizant’s expertise, we’re reshaping what excellence in BPO means. This agreement represents the beginning of a journey to create future-ready solutions that redefine value for our clients.”
The BPO industry is going through a pivotal transformation as companies increasingly outsource vital processes such as finance, human resources, and customer management. This change demands a strategic blend of local insights and global innovation to enhance efficiency and drive growth through next-generation solutions.
Also Read: Cognizant Expand Collaboration with Medidata to Support Life Sciences Sector“We are excited to collaborate with Upsource by Solutions and continue to bring our expertise in digital transformation to the Saudi Arabian market,” said Gagan Syal, Head of Southern Europe & Middle East at Cognizant. “Saudi and this region is buzzing with innovation and progress. With Upsource by Solutions’ local experience and forward-thinking vision, and our leadership in advanced technologies, we are building a foundation for the future of business operations. This collaboration reflects our deep commitment to supporting the region’s long-term success by enabling organizations to embrace cutting-edge innovation and achieve operational excellence.”
