Capgemini and Dai-ichi Life Holdings have announced a new agreement to open a Global Capability Center (GCC) in India. This center will help Dai-ichi Life Group enhance its digital services on a global scale.
The partnership with Capgemini covers Japan, the United States, and Australia. It will focus on advanced digital services like software development, improving technology infrastructure, using AI and data, and strengthening cybersecurity efforts. The plan is also flexible, meaning it can expand to other countries based on needs in the market.
Tetsuya Kikuta, the President and CEO of Dai-ichi Life Holdings, mentioned that this partnership helps them build important internal skills in areas like AI, data, and cybersecurity. They want to speed up their digital transformation while also creating expertise within their company. This will make them better at delivering innovative solutions across the Dai-ichi Life Group. Capgemini will provide its full range of services, benefiting from its experience and success in Japan, the Asia Pacific region, and worldwide. They will work together to create solutions that improve operations, make the best use of data and AI, and enhance cybersecurity. This will also help look after customers better.
Aiman Ezzat, the CEO of Capgemini, stated that this partnership comes at a key moment for the insurance industry. Providing good customer service is crucial for gaining customer loyalty and building a strong brand image. Technology plays a big role in this. He believes that by combining Dai-ichi Life’s industry knowledge with Capgemini’s global technology expertise, they can create great value and improve customer service and operational efficiency for Dai-ichi Life Group.
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